18 October 2026
Chat Flows can start only for customers who never wrote to you, flows no longer create a second lead for a customer with an open lead or deal, records created by a flow follow your "new chats" rule, and the editor gets "Find a step" and highlighted connection lines.
Only customers who never wrote to you before
New. The Customer writes first trigger has a new option, Only customers who never wrote to you before. With it on, the flow skips any phone number that has ever exchanged a message with one of your WhatsApp numbers in WASync, on this number or another, in either direction. An existing customer who writes again gets no greeting and no new record; the message simply reaches your team.
Off by default on every existing flow, so nothing changes until you switch it on in the trigger panel (Start card → Change when it starts). Note that the option used to be implied by the trigger's description, The first message from a new contact, while the flow actually started for anyone when no other rule held it back; the description now says Any message that starts a conversation.
No second lead for a customer you are already working
Fixed. A lead flow that creates its record when it starts used to add a new lead even when the customer's contact already had an open lead or deal. The flow now binds to that open record instead (an open lead as a lead, an open deal as a deal) and creates a lead only when there is none. This is the same rule the "new chats from unknown numbers" lead follows, and the mirror of what deal flows already did with an open deal in their pipeline.
Records created by a flow follow your "new chats" rule
Fixed. A contact, lead or deal created by a flow when it started was owned by the person who installed WASync, because Bitrix24 assigns a record to the app's user when no responsible is given. With an Open Channel that routes to the CRM responsible, that person then received every conversation of that customer. Flow-created records now take the responsible from the same New chats from unknown numbers rule in Chat rules (a fixed person or round-robin); with the rule off, nothing changes.
Find a step, and lines that light up
New, in the flow editor. A Find a step box in the top bar searches every step by name, message text, question options and keywords, branch names, assignee and step type. Enter jumps to the next match and Shift+Enter to the previous one; the card is selected, centred and flashes for a moment. Ctrl+F (⌘F on a Mac) while on the canvas focuses the box.
When a step is selected, its incoming and outgoing lines turn green and come to the front while the other lines fade, so a long connection can be followed on a large canvas.