Product
The WASync app inside Bitrix24, documented feature by feature. These pages are the ones the "What's new" list in the app links to, and they are kept current as features change.
WASync connects WhatsApp numbers to your Bitrix24 CRM: conversations reach the Open Channel and WASync Chat, records are created and linked by rules you set, flows answer customers automatically, and WhatsApp calls ring inside Bitrix24. Each page below covers one surface of the app and is kept up to date as the feature changes; the dated changelog only says when something arrived and points here.
Chat Flows
Automatic conversations: when a flow starts, which record it creates or binds to, the steps, and the editor.
WASync Chat
The shared WhatsApp inbox in Bitrix24: visibility, stages, quick replies, linking conversations to records.
Calls
WhatsApp calls on Business API numbers: who is rung, the Bitrix24 call card, what is logged.
Connections
QR and WhatsApp Business API numbers: pairing, bringing a number from another provider, disconnections.
CRM records and timeline
How conversations become contacts, leads and deals, what is written on the timeline, and by whom.
Looking for the API, webhooks, MCP or n8n? Those live under Quickstart, Guides and the API reference.