Help Center
Answers to the questions customers actually asked, one page each: what WASync does, where to click, and the product page that explains it.
Every page here answers one question a customer asked us, in the words they used. Each answer says what happens, where the setting is, and links to the product page that documents the feature in full. The Help Center is kept in step with the product: when a feature changes, its answers change with it.
Chat Flows
Bots on WhatsApp: when they start, when they stop, reminders, ads, sources and the records they create.
WASync Chat
The shared inbox: who sees what, stages, quick replies, linking conversations to records, long messages.
CRM records and timeline
Leads, deals, contacts, timeline comments, sources, ads attribution, Smart Processes.
WhatsApp calls
Answering in the Bitrix24 call card, who is rung, what is logged.
Connections and numbers
QR and Business API numbers: disconnections, bringing a number, coexistence, deleting a connection, reliability.
API, MCP and billing
Files through the MCP, payments, invoices.
Not answered here? Write to [email protected] with your portal name; we answer in writing, usually within the hour on business days.