Connections and numbers
QR and Business API numbers: disconnections, bringing a number, coexistence, deleting a connection, reliability.
QR and Business API numbers: disconnections, bringing a number, coexistence, deleting a connection, reliability.
Why did my WhatsApp disconnect?
The alert names the likely cause (device removed by WhatsApp, logout from the phone, number moved); reconnect from Connections with the QR.
Can I bring my WhatsApp Business API number from Twilio, 360dialog or Wazzup?
Yes, with the "Bring a number" wizard: the number, its display name, verification and approved templates come along; the old provider works until the move.
Can I keep WhatsApp Business on my phone and still have the number in Bitrix24?
Yes, in coexistence: the number stays in the WhatsApp Business app and is also on the Business API; templates and the 24-hour window apply, calls do not.
I scanned the QR twice with the same phone and now I have duplicate notes.
A second pairing of a number that is already connected is refused; the duplicates from before that guard stay in the timeline and can be deleted.
I want to delete a connection. What do I lose?
The number, its conversations in WASync Chat, the Open Channel line created for it and its flows; CRM records, timeline comments and files stay.
A message sent from the phone at 8 pm did not appear in Bitrix24. Can that happen?
Rarely, and only if the connection was down at that moment; a connected number delivers every message, with retries, even during Bitrix24 outages.