What's new, 31 October 2026: Videos and large files your customers send always reach the Open Channel, a flow message made only of empty CRM fields is skipped instead of stopping the flow, Fill in a field can write only when the field is empty, a flow can save a lead's origin as pending until someone creates the lead, templates with a call-permission request are offered and sent only on numbers with WhatsApp calls on, when a contact changes their WhatsApp number the chat, the CRM record and the old conversation all show it, Open Channel chats can be named automatically from CRM fields, photos, videos and files in the chat open with a fresh link every time and have a Download button, the chat header shows when a contact uses disappearing messages on QR connections, with one lead per number a new chat rule limits an employee's conversations to the number each one is on, numbers brought from another provider show a warning when Meta still routes their conversations to the old partner, customers who write from a WhatsApp username with a hidden number reach your chat and Open Channel as @username, and a new chat rule lets operators move a lead or deal only to the next stage from WASync Chat.
WASync · Developers

Messages go to my old provider, or sending fails with error 131070.

Meta's Conversation routing still makes your old provider the primary partner; set WASync as Primary in Meta Business Suite, or remove the old partner.

This happens to a number brought from another provider when Meta's Conversation routing is on for it and the old provider is still its primary partner. The number shows as connected in WASync, but Meta hands every conversation to the old provider: customer messages do not arrive in WASync, and what you send fails with error 131070 ("another app is controlling this thread"). Reconnecting or re-registering the number does not change it; the setting is yours, at Meta.

WASync checks this after the move and several times a day, and shows a red warning on the number in Connections when it finds it. To fix it: in Meta Business Suite → Settings → WhatsApp accounts, select the number, open Conversation routing and set WASync as Primary for Customer service, Click-to-WhatsApp ads, Utility, Marketing and Calls, and as the Escalation partner. If you no longer use the old provider, you can remove it under Partners or Messaging accounts instead. The warning clears itself at the next check.

Was this page helpful?

On this page

Related