WhatsApp calls
Answering in the Bitrix24 call card, who is rung, what is logged.
Answering in the Bitrix24 call card, who is rung, what is logged.
How do I answer a WhatsApp call in Bitrix24 without hunting for the notification?
The call rings in the Bitrix24 call card (Answer, Ignore, Mute, End) and the conversation opens in the WASync tab; Business API numbers with calling on.
If the responsible person does not answer, do colleagues ring too?
Yes: the responsible rings first for a few seconds, then everyone online who has access to that number.
Who is rung first for an incoming call?
Either the contact's responsible or the responsible of the customer's latest open deal; choose in Settings → Calls.
The call duration in the CRM is wrong; it includes the ringing time.
It does not any more: the timer starts when the call is answered, and a missed call is logged with a duration of zero.
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