What's new, 21 October 2026: A customer who sends several messages before the bot's first reply no longer gets the opening sequence of a Chat Flow twice
WASync · Developers

If the responsible person does not answer, do colleagues ring too?

Yes: the responsible rings first for a few seconds, then everyone online who has access to that number.

Yes. The call first rings the responsible person for about eight seconds; if they do not answer, or they are offline, it rings everyone who is online and has access to that number in Team. The first person to answer takes the call. If the responsible is not even logged in, the second step starts right away.

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