Who is rung first for an incoming call?
Either the contact's responsible or the responsible of the customer's latest open deal; choose in Settings → Calls.
You choose in Settings → Calls, for the whole portal: ring the contact's responsible first, or the responsible of the customer's latest open deal (if there is none, the open lead, then the contact). After that first step the usual fallback applies: everyone online with access to the number.
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