The call duration in the CRM is wrong; it includes the ringing time.
It does not any more: the timer starts when the call is answered, and a missed call is logged with a duration of zero.
The logged duration is the talk time only: the timer starts when the call is answered (confirmed by Meta or by the first audio packet), not when it starts ringing. A call that nobody answered is logged as missed with a duration of zero, so the reports count real conversations.
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