How do I answer a WhatsApp call in Bitrix24 without hunting for the notification?
The call rings in the Bitrix24 call card (Answer, Ignore, Mute, End) and the conversation opens in the WASync tab; Business API numbers with calling on.
An incoming WhatsApp call rings in the Bitrix24 call card, the same card used for telephony, with Answer, Ignore, Mute and End; the voice runs in the browser, and the right panel shows the WASync tab with the customer's conversation. After the call its duration is logged on the record.
Calls need a WhatsApp Business API number on the Cloud API (not a number in coexistence with the phone app), a verified business, an approved display name and calling enabled on the number, which you do from Connections → the number's menu → Calling. Availability by country is decided by Meta and checked by the app before it lets you enable it. Use Chrome, Edge or Bitrix24 Desktop.