How do I make the bot write only to new customers, not to people we already talk to?
Turn on "Only customers who never wrote to you before" on the Start card; "new" means the number never exchanged a message with any of your numbers.
On the flow's Start card, under Change when it starts, turn on Only customers who never wrote to you before. The flow then starts only for a number that has never exchanged a message, in either direction, with any WhatsApp number of your portal.
"New" is decided from the conversation history, not from the CRM: a customer who exists in Bitrix24 but never wrote on WhatsApp is new; a customer who wrote once last year is not, even without a CRM record. Skipped customers are visible in the flow's history with the reason "known contact".
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