How do I make the WhatsApp bot stop when a colleague replies?
It stops on its own: every flow has "Stop when a colleague replies" on by default, in Flow settings under Handover.
It stops by itself. Every flow has a switch, Stop when a colleague replies, in Flow settings → Handover, and it is on by default. The moment a person from your team writes to the customer, from WASync Chat, the WhatsApp tab on a CRM record or the Open Channel, the run ends and the customer talks to the colleague. No step is needed in the flow for this.
Two details worth knowing:
- Messages typed on the phone or in WhatsApp Web do not stop the bot; they do not carry an operator identity.
- Messages sent by the bot itself, by robots, by automations and the inactivity reminders never count as a colleague, so they never stop a run by mistake.
The companion switch in the same place, Run once per customer, prevents the flow from enrolling a contact it has already finished with.
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