Leads created by the bot get the wrong source. Can I choose it?
Yes: the "Source" selector on the Start card sets the CRM source of every record the flow creates; without a choice, the Open Channel's source applies.
Yes. On the Start card there is a Source selector with your portal's CRM sources. Every contact, lead or deal the flow creates carries that source. A record the flow reuses, such as an open deal, is left untouched.
Without a selection the record gets the source configured on the Bitrix24 Open Channel that received the message: Contact Center → the channel → CRM settings → Source. That is also the setting to check when leads created by the Open Channel itself, not by a flow, show an unexpected source such as the name of a channel that was used for something else before.
Related
Was this page helpful?