What's new, 21 October 2026: A customer who sends several messages before the bot's first reply no longer gets the opening sequence of a Chat Flow twice
WASync · Developers

Can I rotate new conversations among a group of employees?

Yes: the "Assign to" step has a rotation mode over an ordered list of up to 50 employees; each step keeps its own counter.

Yes. Add an Assign to step and switch it from "one person" to rotate within a group, then order up to 50 employees. Each new run takes the next person on the list and sets them as the responsible of the lead or deal; the step's counter survives re-saves of the flow, so the rotation does not restart when you edit something else.

The counter belongs to the step: two steps, or two flows, with the same list rotate independently. Employees who have been deactivated in Bitrix24 are skipped automatically, and the history of the run names the person who was chosen.

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