Can the customer's WhatsApp name and photo be copied to the CRM contact?
Yes, as an option in Settings → CRM, off by default; it fills only empty fields and never overwrites a name or a photo you already have.
Yes. Turn on Copy WhatsApp name and photo to the contact card in Settings → CRM; it is off by default. When a conversation becomes linked to a contact, the name from WhatsApp is written only if the card has no name or just the phone number as its name, and the photo only if the card has none. Existing names and photos are never overwritten.
The photo is available on QR numbers only; the Business API does not provide it.
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