Operators can change the stage from the chat. Can I hide that button?
Yes: Chat rules → Stage picker has three levels: everyone, administrators only, or hidden.
Yes. In Settings → Chat rules → Stage picker choose who may change the CRM stage from the WASync Chat header: everyone, administrators only, or hidden so the header shows the stage but nobody changes it there. The stage filter in the conversation list and the picker already respect each employee's CRM rights in Bitrix24; this setting narrows them further.
Related
Was this page helpful?