Do you have quick replies? I want to type "/" like in other tools.
Yes: type "/" at the start of a line in WASync Chat or the CRM tab; personal and team replies, with {{greeting}}, {{contact.first_name}} and CRM fields.
Yes. Type / at the start of a line, or after a space, in WASync Chat or in the WhatsApp tab on a CRM record, and pick a reply from the list. Replies are personal or shared with the team, in the same list, and are managed under Quick replies in the app.
A reply can contain variables with double braces: {{greeting}} for a greeting that follows the customer's local time, {{contact.first_name}} and other contact fields, {{record.title}} for the current lead or deal, and {{crm.UF_CRM_…}} for any CRM field. The greeting and the date formats follow the language and time zone deduced from the customer's phone country. A reply can also have versions in several languages, picked by the customer's country.