Can I restrict employees to see only the chats of their own leads and deals?
Yes: each employee has a visibility level in Team (All, Department, Only my records); the default for everyone else is in Chat rules.
Yes. Open the WASync app in Bitrix24, go to Team, and on the employee's row choose the visibility: All conversations, Department (the records of people in their Bitrix24 department) or Only my records (the leads, deals and contacts where they are the responsible person). Employees without an explicit choice get the level set in Settings → Chat rules → Default visibility.
Bitrix24 administrators always see everything. The same level applies to the conversation list, the search, the "Assigned to" filter and the export.
Related
Was this page helpful?