How do I send a voice note?
Click the microphone button at the right end of the message box in WASync Chat or the WhatsApp tab of a record, record, then choose "Send voice note".
Use the microphone button at the right end of the message box, in WASync Chat and in the WhatsApp tab of a CRM record. Click it to start (the tooltip reads Record a voice note), speak, then choose Send voice note; Cancel recording throws the recording away.
The first time, your browser asks for access to the microphone. If it is blocked, the button tells you so: allow microphone access in the browser's site settings for the page and try again. Inside the Bitrix24 window the microphone can be blocked too, so check that setting if the button still refuses.
It works on both kinds of number, QR and WhatsApp Business API. On a Business API number the note goes out as an audio message, and only while the 24-hour customer-service window is open; outside it, WhatsApp accepts only approved templates.
If you already have a recording, use the attach button in the same box and pick the audio file instead.
Voice notes your customers send play right in the conversation, and they reach the Bitrix24 Open Channel as a file.