23 October 2026
A number picker in the WASync tab for records with several WhatsApp numbers, and a way to start a conversation from WASync Chat with a number that has no chat yet.
Pick which number to message from a CRM record
New. The WASync tab of a lead, deal, contact or company used to chat with the first phone of the record only. It now lists every number the record can reach, including the phones of each contact of a deal, and shows a picker when there is more than one. It opens on the number you used last on that record. Records with several phone numbers.
Start a conversation with a number that has no chat yet
New. WASync Chat only listed existing conversations, so a number nobody had written to yet could not be reached from there. Search the full number; when nothing matches, the list offers to start the conversation, with your sending number of choice and a template on Business API numbers. An employee limited to their own records can start one with a number that is on a record assigned to them. Starting a conversation with a number that has no chat yet.