2 November 2026
Chat titles from CRM fields can be limited to some Open Channels, use the channel's name, skip the rename when a field is empty, leave a timeline note on every rename, and be set by the automation step on companies, and Chat Flows have a new AI step that answers with your own AI key, from the context you choose, with built-in protection against prompt injection, and can also choose one of your options and branch the flow on it.
More control over chat titles from CRM fields
New. The chat title template in Settings can now be limited to the Open
Channels you tick, and it has two new fields, {{line.name}} (the channel's name)
and {{line.phone}} (the WhatsApp number). With Skip the rename when a field is
empty on, a chat keeps its current title until every field in the template has a
value, instead of leaving the empty ones out. Each rename WASync makes adds the
note “WASync set the chat title: «…»” to the conversation's CRM record (on by
default, can be switched off in the same card). The Set WhatsApp chat title
automation step also works on companies, renaming the chats of the company's
contacts.
Chat title from CRM fields.
New AI step in Chat Flows
New. Chat Flows have an AI reply step: the flow answers the customer with your own AI key (Settings → AI Provider), from the context you choose — the last messages of the conversation, the CRM fields you pick and its own earlier answers. The AI takes no actions; messages that look like prompt injection are caught before the call, links to other sites are removed from the answer, and when anything goes wrong the conversation goes to a person by default. Pro (paid) numbers only. AI step.
AI step: choose from a list
New. The AI step has a second mode, Choose from a list: the AI picks one of the options you list (2–12) and the flow continues on that option's line. Nothing the AI writes is sent; an answer that is not one of your options goes to Anything else or to your fallback. The step can ask the customer a question first and classify the reply. Choose from a list.