3 November 2026

Large batches from automation rules no longer fail

Fixed. When an automation rule ran the Send WhatsApp message, Send WhatsApp template (WABA) or Start chat flow robot on hundreds of records at once, Bitrix24 limited how fast WASync could read the records and many runs failed with “Bitrix24 did not answer while we looked up the phone number”. WASync now queues those runs and sends them at a steady pace, about one per second for your portal, in order. Bitrix24 shows the robot as queued and the message follows within minutes. Large batches.

Replies to robot messages stay on their record

Fixed. With one lead per number turned on, a WhatsApp message sent by the Send WhatsApp message or Send WhatsApp template (WABA) robot did not bind the conversation to the lead or deal it ran on, so the customer's reply opened a new lead. The conversation is now bound to that record, exactly like a message sent from the record's widget. Robot messages and the record.