5 November 2026
Replies sent from WASync or the phone can appear in the Open Channel as your team's messages, so Bitrix24's client-message trigger no longer fires on them.
Replies from WASync appear as operator messages
New. A reply sent from the WASync tab on a CRM record, from WASync Chat, by a robot or a Chat Flow, or typed on the phone used to land in the Open Channel chat on the client's side. Bitrix24's deal trigger for client messages fired on it, and the operator was notified about her own reply. Turn on Show replies sent from WASync as operator messages in Settings: the copy is then written as the person who sent it, and phone messages start with 📱. When Bitrix24 does not let that person write in the chat, the reply is copied the old way. Turn it on in Settings → Bitrix24 Open Channels. Replies as operator messages.